Hotel-tech is changing the way hotels are run

The hospitality industry is one of the most tech-savvy industries out there. From online booking platforms to in-room entertainment systems, hotels use technology to make the guest experience more convenient and enjoyable.

While we’ve all seen the tech in hotels, how is this tech changing the way hotels are run, what direction are hotels going, and what can we expect to see in the future?

More hotels are using mobile apps to provide a more seamless experience for guests than ever before. This comes off the back of the COVID-19 pandemic, where hotels now want more self-check services to reduce the number of face-to-face interactions between staff and customers.

Modern mobile apps can be used for everything from check-in and checkout to ordering room service. Guests can also use mobile apps to book activities and receive recommendations on things to do in the area.

These easy-to-access hotel services are something many guests love and only push for more of these services to be introduced in the future.

Like most modern businesses, hotels also use data analytics to understand their guests better. Data analytics can help hotels track trends and determine what amenities and services guests want.

Tech: The Multipurpose Tool

There’s no doubt that tech is being used in some creative ways, both to enhance the overall guest experience and to improve as a modern-day business. For example, Atlantis Dubai Virtual Tour, or the Pullman Brisbane King George Square Hotel VR Tour hotels are using virtual reality to give guests a preview of their stay.

Check out this VR tour of MacDonald Manchester Hotel.

Sustainable hospitality is a growing trend that many guests are actively seeking. On the back of this, hotels are using technology to help them reduce their environmental impact, such as using energy-efficient lighting, smart environment controls to save energy.

From automated check-in and checkout to mobile apps that help with housekeeping, hospitality tech makes it easier for hotels to run smoothly. This can free up staff members to provide a better experience for guests and improve the overall efficiency of the hotel.

A variety of mobile apps allow for in-house communication allows staff to improve coordination and ensure seamless guest journey.

As hospitality tech continues to evolve, we can only imagine the new and exciting changes that will come to the industry.

Exciting times ahead!